Customer Service

Orders & Payments


We accept the following methods of payment: Visa, MasterCard, Discover, Sew It Up Gift Cards and Merchandise Credits. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. We ship to all U.S. states, territories, APOs and FPOs. For further information on international shipping, contact Customer Service at 817-514-6061.


Placing An Order Online

At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the "Order Status" section at the bottom of the website. Your order will normally ship within 24 hours.



Placing An Order By Phone

To order by phone, call Customer Service at 817-514-6061. 



Sales Tax Information


We are required by law to collect state sales tax on orders being shipped to the following state - TX. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required) and gift-wrap services. If you have questions regarding sales tax, please feel free to contact Customer Service at 817-514-6061.

*Purchases paid for using eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing eGift Cards. 



Order Totals & Backorder Charges


The order total on your checkout page includes all items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and handling or charges are adjusted according to the actual items shipped. Your credit card will only be charged for the items that are shipped.



Pricing Issues


Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. If you believe you haven’t received the correct price on a product, please contact Customer Care or email us at info@sewitup.com for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.



Shipping Information


Orders are pulled and packed Monday-Friday, and shipped within 24 hours when possible. Orders placed on Saturday, Sunday and select holidays are processed on the next business day. 



Shipping & Handling Charges

Our shipping and handling charges are based on your merchandise total prior to order discounts. 



- $7.95 flat rate shipping charges on all orders up to $99.99


- FREE shipping on all orders $100.00 and up!


- Most packages will deliver within 3-5 business days, once shipped


- At this time, we are only set up to deliver to U.S. addresses


*MAY BE SUBJECT TO CHANGE WITHOUT NOTICE*



For any additional questions please contact Customer Service at 817-514-6061, or via email at info@sewitup.com. Inquiries are generally returned within 24 hours.



In Store Pick-Up


Any purchase made on our web-store is eligible to be picked up in store, with no shipping fees. Orders are prepared for pick up Monday-Friday during normal business hours. Orders placed on Saturday, Sunday and select holidays are processed on the next business day. An email will be sent to the email address provided at checkout when your order is ready. We ask that you pick up your order within 1 week of purchase.


For any additional questions please contact Customer Service at 817-514-6061, or via email at info@sewitup.com. Inquiries are generally returned within 24 hours.



International Shipping


Shipping varies vastly depending on the weight of your package and where it is to be sent, so therefore our site does not add International Shipping to your order. Your  shipping will be billed to your separately via an email after your order has been received. If you wish to have an estimate of the costs before we package and process your order,  simply send us a request in the notes section of the shopping cart.



Returns & Exchanges


We hope you’ll love your purchases, but in case you need to make a return or exchange, our policy is simple: Our products may be returned for a store credit within 30 days of original purchase, if they are unopened and in "like-new" condition. Any shipping on returns will be the responsibility of the customer. All returned items must include a copy of the receipt, your e-mail address, shipping address and phone number.


All gift card purchases are final. Gift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.


For any additional questions, please contact Customer Service at 817-514-6061.